Frequently asked questions.
Browse answers organised by topic. Every print commission is custom-quoted against its precise material and schedule requirements.
Quoting & Specifications
Turnaround & Deadlines
Artwork & Preflight
Delivery & Collection
Corporate Billing & GeBIZ
Need assistance with an unlisted specification? Contact our client desk directly via WhatsApp at +65 8208 7778 or email sales@ezprint.com.sg.
Quoting & SpecificationsHow does EZ Print quote commercial printing projects?
Every job is quoted individually from its exact specification: finished trim size, quantity, paper stock and caliper, colour sides, surface finishing, and required delivery date. We provide transparent, itemised written quotations with no hidden processing fees.
Quoting & SpecificationsCan I request custom sizes, die-cut shapes, or specialist finishing?
Yes. We accommodate custom dimensions, bespoke die-cut contours, textured paper stocks, metallic hot foil stamping, spot UV varnish, and custom folding configurations. Specify your requirements in your enquiry.
Turnaround & DeadlinesWhat is the standard production turnaround time?
Standard turnaround is 7–14 working days. The schedule for specialist finishing is confirmed in your quotation.
Turnaround & DeadlinesDo you provide same-day printing in Singapore?
Same-day printing available. Subject to artwork, stock and production capacity confirmation. Timing is agreed for each job.
Artwork & PreflightHow should print artwork files be prepared and supplied?
Supply press-ready PDF files at 1:1 scale with a minimum resolution of 300 DPI, all colours converted to CMYK (FOGRA39 profile recommended), and all fonts outlined to vector curves.
Artwork & PreflightDo I need to include bleed and safe margins?
Yes. All artwork requires a minimum of 3mm bleed on all four sides beyond the trim line. Keep critical text, logos, and important design elements at least 3mm to 5mm inside the final trim edge.
Artwork & PreflightIs artwork checked before going to print?
Artwork is checked before production. Experienced pre-press specialists inspect bleed margins, resolution, colour profiles, and layout alignment before press setup to prevent printing errors.
Delivery & CollectionWhat delivery options are available across Singapore?
We provide island-wide courier delivery across Singapore to corporate offices, convention centres, hotels, and retail premises. Deliveries are packaged securely in moisture-resistant cartons.
Delivery & CollectionCan I collect my printed order in person?
Collection can be arranged on request at Centennial Tower, #21-00/01, 3 Temasek Avenue, Singapore 039190. Collection by arrangement — tell us when you would like to collect and we will confirm the time.
Corporate Billing & GeBIZCan government bodies and statutory boards purchase via GeBIZ?
Yes. As a registered Singapore private limited company (UEN: 201706183R), EZ Print supports procurement by government ministries, statutory boards, and educational institutions via GeBIZ and Vendors@Gov e-invoicing.
Corporate Billing & GeBIZWhat payment methods are accepted for commercial orders?
We accept corporate PayNow, electronic bank transfers, and corporate invoicing upon credit review for established corporate accounts and institutions.