Terms of supply.
Commercial standards.

1. Formation of Contract & Quotations

All price quotations issued by EZ PRINT PRIVATE LIMITED are valid for the specified quotation period from the date of transmission, unless expressly stated otherwise in writing. A binding contract is formed upon the customer's written approval (via electronic mail, official WhatsApp communication, or formal purchase order) accompanied by EZ Print's order confirmation, in accordance with the Electronic Transactions Act 2010.

Every job is quoted based strictly upon the exact dimensions, substrate, quantity, sides printed, finishing options, and turnaround schedule agreed. Any variation in specification requested after quotation will be assessed and confirmed under a revised quotation.

2. Artwork, Proofing & Sign-Off Responsibility

The customer bears sole and final responsibility for reviewing and verifying all artwork content prior to production sign-off. This includes typography, spelling, contact details, barcode/QR code scannability, resolution (minimum 300 DPI at 1:1 scale), CMYK colour modes, orientation, and the provision of requisite trim bleed (minimum 2 mm) and safe inner margins.

Electronic proofs (PDF or digital preview) serve to confirm layout, position, and textual content. They do not constitute color-calibrated physical proofs. Once written approval is granted by the customer, production commences immediately and orders cannot be cancelled, modified, or held in suspense.

3. Trade Printing Tolerances

Commercial print manufacturing across offset, digital, and wide-format presses involves physical and chemical variables. The following trade tolerances constitute acceptable performance under Singapore commercial custom:

• Colour Fidelity: Process CMYK gang-run printing inherently carries minor tonal variation across press sheets. Screen displays (RGB) emit light and do not replicate printed ink on paper. Exact Pantone or corporate spot matching must be explicitly requested and quoted.
• Mechanical Cutting: Trimming, slitting, guillotining, and die-cutting carry a standard mechanical tolerance of ±1.0 mm to ±1.5 mm. Critical design elements positioned within safety margins are at the customer's risk.
• Substrate & Caliper: Paper and board weights adhere to manufacturer mill variations within ±5% of stated caliper.
• Quantity Variance: A standard trade margin over or under the ordered quantity constitutes complete fulfillment, invoiced pro-rata.

4. Customer Content & Intellectual Property Indemnity

The customer represents, warrants, and covenants that it owns or possesses all valid intellectual property rights, licenses, registered trademarks, copyrights, and permissions for all text, logos, imagery, and designs submitted for printing.

The customer unconditionally agrees to defend, indemnify, and hold harmless EZ PRINT PRIVATE LIMITED, its directors, officers, employees, and contractors from and against all claims, liabilities, damages, losses, costs, and legal expenses arising out of any alleged infringement of third-party intellectual property, copyright violation, defamation, or breach of statutory regulations under the Copyright Act 2021 or other Singapore statutes.

EZ Print reserves the absolute right to decline production of any material deemed unlawful, defamatory, seditious, or objectionable under Singapore law.

5. Delivery, Collection & Title Retention

Delivery is fulfilled via commercial courier to the designated address within Singapore. Risk of loss passes to the customer upon courier delivery handover or upon release at our collection point.

Collection at Centennial Tower, #21-00/01 is strictly by prior arrangement once job completion is confirmed. Goods remaining uncollected after the agreed collection window from completion notification may incur storage administrative fees. Goods remaining uncollected after extended storage may be safely disposed of without liability.

Title to all goods remains with EZ PRINT PRIVATE LIMITED until the full invoice consideration has been settled in cleared funds. EZ Print retains a general contractual lien over any customer property or artwork in its custody for outstanding sums.